Terms and Conditions

Terms and Conditions

By using this Website or shopping our services, you accept and agree to abide by all terms and conditions contained in this document. Please read them carefully.

This website is available only for your personal use. Visitors assume all responsibility for the use of this Website and Marsel Transfers will not be liable for damages of any kind resulting from the visitor(s) use of this Website. If you do not wish to be bound by these terms and conditions you may not place an order via our Website and should leave it immediately. By using this website you are accepting to be bound by the terms of this document.

Limitations of Liability

Marsel Transfers will do its best to provide you with your transportation service in a prompt manner but we will not be responsible for delays caused by weather conditions, road repairs, traffic conditions or any other situation beyond our control. Any additional expenses arising as a result of delayed departure or arrival times, including missed flights are the sole responsibility of the passenger.

Marsel Transfers will not be responsible for any cost or expense product of personal injury or to other people, accidents or deceases, loss or damage of personal objects, lack of fun, anger, anguish or frustration( whether physical or mental) which are a result of the following causes:

  1. Actions or lack of action by any person who is not an employee of Marsel Transfers.
  2. Illness, theft, strikes, labor disputes, mechanical failures, quarantines, governmental actions, weather conditions, or any other cause that is out of our direct control of Marsel Transfers.
  3. Inability of the client to travel, for lack of personal documents of the client or someone who travels with the client.
  4. Lack of compliance of the client to follow instructions regarding the itinerary, arrival or departure times of flights or time and date of arrival or departure from and to hotels.
  5. Marsel Transfers is not responsible for any unforeseen medical emergency such as heart attacks, allergy attacks that may occur during the service. The client travels under their own risk.

Online Bookings

All internet bookings will be processed and will be confirmed by email. If you do not receive confirmation please contact our office at +52 1 998 339 4160 or by email at [email protected]. We will not be responsible for any bookings not confirmed at our office.

Our prices are valid only during the time they are published and are subject to change without previous notice. We guarantee our prices only after we receive payment.

The reservation is considered as complete at the moment that you receive our confirmation.

Reservations are subject to availability.

All changes to a reservation are subject to price changes and availability.

The following points apply to all reservations

  • a. The client must download or print the confirmation coupon that is shown during the reservation process and sent by email. The client must present this coupon in order to receive our services.
  • b. The client guarantees that he is of legal age to hire our services. The client may use our website to make reservations to his name or to the name of another person but he will make sure that this other person is aware of the terms and conditions contained in this document.
  • c. The client guarantees that all the information provided in this website is true, complete and up to date.

Refund Policy

Cancellations MUST be done 24 hours before your service; otherwise they will be NON-REFUNDABLE.

We will refund 100% of the price of your service if you let us know more than 24 hours prior to your pick-up time. NO-SHOWS with no prior notice are NON-REFUNDABLE.

If we are unable to provide you with your service we will refund 100% of your service fee. In a round trip service if we provide you with only one leg of your service, arrival or departure, but not the other we will refund you 50% of your service fee.


By using and shopping in our website you agree to terms in this document and those published in more details at our private policy page (add link). For purposes of our Privacy Policy, Personal information means any information that you submit to us that personally identifies you. Marsel Transfers policy is to keep your information as confidential and use it only for the purpose for which it was submitted, to improve the use of our site, provide you with better service and for marketing research. For more details visit our privacy policy page. We reserve the right to modify our privacy policy at any time. You may wish to check the website periodically to check changes to this policy.

If you wish to be removed from our databases, you may email us at [email protected] and instruct us accordingly.

Passenger’s Safety

Your safety is our highest priority. To ensure the safety of our passengers our drivers have the right to deny service to any passenger who, in the driver’s judgment, is unruly, disruptive or poses a threat to the safety of the vehicle or other passengers.

Our drivers also have the right and obligation to cancel or delay a service if he believes that there are no safe conditions to provide it.

Lost Items

Passengers are responsible for their luggage and personal possessions. We will do our best to return any items left behind by their owners but we assume no responsibility for any lost, stolen, damaged or misplaced items. Please make sure that you have retrieved all of your belongings when you arrive at your destination. If we need to return one of your belongings you will be responsible for any charges needed to deliver it.


Our services do not include a gratuity. Tipping is allowed and is much appreciated by our drivers. Pricing and Product Information

We make every effort to provide you with accurate and up to date information. However the contents and prices contained in this website are subject to change. Marsel Transfers is not responsible for typographical errors and does reserve the right to make corrections and changes to this Website without notice. The prices displayed are in U.S. Dollars.


All content included on this Website is the property of this Marsel Transfers and is protected by United States and international copyright laws.